Learn more about us.

SPOTLIGHTED PAGES

New Arrivals
Our newly handcrafted bead jewelry.

Pearl Jewelry
Our beaded jewelry that's handcrafted with pearls.

ABOUT US

You may click on any topic below to learn more about us and our policies. If you still have any unanswered questions, please feel free to e-mail us. We will be more than glad to help you with any issue you have at the time that you contact us.

Company Information	Order Status	Payment Information
About Us	Order Inquiry	Payment Choices
Contact Info	Order Status Stages	Credit Card Processing
	Cancellations	Sales Tax


Products and Pricing	Shipping and Returns	Security/Privacy
Pricing	Order Shipping	Security
Product Origin	Shipping Charges	Privacy
Product Presentation	Lost Shipments
Product Safety	International Shipments
Limited Warranty	Return Policy
Products With Pearls	Returning Items

About Us
We are a New York based beaded jewelry designer. Our mission is to offer our customers the most unique handmade beaded jewelry at very affordable prices. This web site is central to achieving that goal by enabling any interested individual to securely shop for affordable handmade beaded jewelry at his or her own convenience. We sell our jewelry exclusively over the Internet.

Contact Info
Nandadesigns.com
34-41 85th Street
Suite 4H
Jackson Heights, NY 11372
(718) 505-2022
E-Mail: anita@nandadesigns.com

The preferred method of contact is e-mail. However, you can leave us a message at the above-provided telephone number, and we will return your call at our earliest convenience.

Pricing
All of the prices shown on the site are in US dollars. They are final and non-negotiable. We do not have a price matching policy in place due to the fact that we sell unique handcrafted products that just can't be compared with anything else that is being sold in physical stores or on the Internet. Nonetheless, we believe that our products are an outstanding value. Other jewelry designs featured on other websites that are relatively comparable to our products when it comes to materials used and the quality of craftsmanship sell for considerably more. Prices are subject to change without prior notice.

Product Origin
We go to great lengths to procure exotic materials in order to create unique, one of a kind designs. All of the beaded jewelry that is shown on this site was handcrafted by us. We do not resell products created by other individuals. Because of that, you can be assured that you are buying an original product of greatest quality since we have complete control over the design process. Every bead and joint gets our complete and undivided attention.

Product Presentation
We make every effort that our website is as accurate as possible when it comes to product descriptions and photos. However, there are technological limitations that affect the product presentation. The image resolution of the camera, the content production process itself, computer display technology, and other factors may all affect the quality of product presentation. Slight variations in color are possible and likely. When it comes to post-sale feedback, most of the comments that we received from our customers in the past revolved around the statement that the product actually looks better compared to how it is presented on the website. However, if you feel that the ordered product did not meet your expectations, we suggest that you take advantage of our Return Policy.

Product Safety
Keep our beaded jewelry products away from children and/or pets whenever possible as they contain small parts which may be dangerous to their health if swallowed. Please refrain from contact with our products if they produce allergic reaction, rash or any other medical complication. We are not liable for damages related to any health or safety complications caused by any type of use of our products.

Limited Warranty
We warrant that our beaded jewelry is free of defect for a period of 30 days from the date when customer receives it. Tracking information provided by the carrier will determine that date of receipt. During that period, a customer with defective merchandise may return it to us for a full refund. The warranty will be void and the refund will be refused if the product was: abused, altered due to exposure to adverse natural elements, altered or repaired without our written consent, contaminated (i.e. exposed to blood and/or other body fluids, infested with insects, etc.) or damaged while in transit to us. Loss and theft are not covered by the warranty. Furthermore, we reserve the right not to honor the warranty for any other condition we would find unreasonable and/or abhorrent. We are not responsible for any special or punitive damages including but not limited to loss of revenue, loss of profits, and loss of time. It is expressly understood that this warranty is limited to the cost of the item or items purchased, and it does not include the cost of shipping. Please read the Return Policy and Returning Items sections to learn more.

Products With Pearls
All of the pearls used in our jewelry designs are cultured. We made every practical effort to communicate that clearly throughout our website. It is expressly understood that we mean cultured pearls whenever we refer to pearls anywhere on this website. Please read our guide to pearl types or other relevant literature to learn more about the difference between natural and cultured pearls.

Order Inquiry
You are able to inquiry about your order at any time by going to the Order Status menu on our web site. The system will prompt you for the order number that was e-mailed to you and the e-mail address used when the original order was submitted to us. The status is updated as the order moves through different order processing stages. Even though the names of different stages are self-explanatory (i.e. Order Cancelled, In Packing, Shipped, Order Completed, and so forth), you may visit the Order Status Stages section of this page to learn more what various stage names mean. The system will also show USPS or other carrier tracking information for the order once the order is shipped. You may also e-mail us anytime for further clarification on the status of your order. We will be more than glad to help when it comes to that issue. Orders that are more than 90 days old can't be accessed since they are automatically deleted from our web site for practical reasons. Please read the Order Shipping section to find out how to track the shipment that contains the merchandise that you ordered.

Order Status Stages
The status in the Order Status is updated as the order moves through different order processing stages. One might say that the different stages are self-explanatory. Nonetheless, here is the detailed description of them:

Order Cancelled -- order successfully cancelled upon your request or cancelled by us due to our perception of high transaction risk
Awaiting Payment -- when it comes to credit cards and PayPal, we received the relevant order information and we are waiting for our payment processing partners to provide us with appropriate authorization number. When it comes to orders where a pre-payment with Money Order is the method of payment, we received the relevant order information but we have not received the Money Order yet
Order Received -- the order is now valid since we either received the appropriate authorization to go ahead from our credit card processing partner/PayPal or we received the Money Order in the mail
In Packing -- the ordered merchandise is being packed
In Shipping -- the merchandise is packed, and waiting to be picked up by the carrier
Order Shipped -- the shipment containing your merchandise was successfully handed to the carrier. Appropriate shipment reference information is now displayed in the Order Status menu
Order Completed -- the shipment shows being received by the person who ordered it

The Order Status menu will display orders up to 90 days from the date it was placed with us. Orders that are more than 90 days old can't be accessed since they are automatically deleted from our web site for practical reasons.

Cancellations
All items shown on the site are typically in stock and enter the shipping process one (1) hour after you place your order. You may cancel entire orders within this first hour. Please e-mail us as soon as possible if you indeed desire to cancel your order. We reserve the right to refuse to honor and subsequently cancel any order submitted to us if we decide that it is in our best interest to do so. This applies also to orders where our payment processing partners gave us an appropriate authorization to proceed with your order. The prospective buyer will be informed via e-mail of our intent to not honor the order as soon it is feasible for us to do so.

Order Shipping
We turn around most of the orders submitted to us within two business days. Orders are typically shipped via US Postal Service (USPS) Priority Mail. Please allow 3-5 business days for delivery even though delivery times vary for different regions of the country. We do not offer overnight shipping because of procedures that we have in place in order to prevent credit card fraud. Our credit card processing partner instructs us to hold the order until their analysts perform anti-fraud checks. Depending on their workload, this process may take up to 24 hours or even longer. The Order Status menu will display USPS or other carrier tracking information once the order was shipped. Use the information provided in the Order Status when you log on to carrier's web site to track the shipment. Feel free to e-mail us anytime if you have any additional questions about your order.

Shipping Charges
We ship all of the orders via USPS Priority Mail. The amount that you are being charged is clearly shown when you are checking out. Periodically, we have special promotions where we offer free shipping with orders that are of certain size. Unless specified otherwise, orders covered by such promotions are shipped by regular Priority Mail.

Lost Shipments
Please allow at least 3-5 business days for delivery before contacting us to declare a lost shipment. Use the USPS or other carrier tracking number provided to you in the Order Status menu to inquiry about the status of your order. Otherwise, we are not responsible for lost shipments once we hand your order to the US Postal Service, and obtain a reference number for it.

International Shipments
At the present moment, we are able to ship within the Continental US only. All of the orders containing foreign addresses will not be honored.

Return Policy
We want you to be 100% satisfied with your purchase. If you are not, you may, within 30 days from the date when you received your order, return any new or defective merchandise for a store credit as long the merchandise is complete, in original packaging and accompanied by any included accessories. We'll also credit you for the shipping cost if the return is a result of our error. Otherwise, the buyer is responsible for the shipping charges that are associated with the return. Please note that we can only process returns and refunds for items that were originally purchased from us. Please read the Returning Items and Warranty sections to learn more.

Returning Items
Please make sure that the merchandise being returned to us is in appropriate condition, as outlined in our return and/or warranty policy. You may then e-mail anita@nandadesigns.com to request a return authorization. Once the appropriate return authorization number is issued and e-mailed to you, you may proceed with shipping the goods back to us. Make sure that you have the shipment fully insured as we are not responsible if the items get lost while in transit to us. Please note that shipments without a return authorization will be returned to the sender at sender’s expense. Goods that are returned to us and do not conform to terms that are outlined in our return and warranty policies will be also shipped back at sender’s expense. No refunds or exchanges will be processed until the merchandise is received by us. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Payment Choices
Visa, MasterCard, Discover and American Express credit cards can be used for payment. Orders are filled by 2Checkout.com, Inc., the exclusive authorized retailer of our designs. Please be sure to provide your exact billing address and telephone number -- the address and phone number your credit card company has on file for you. Methods of payments also include PayPal or pre-payment via money order. When you are paying with a money order, please note that we will not ship the goods until we receive the money order for the full amount on the original order. The order will be automatically cancelled if we don't receive the money order within ten (10) days from the date when the original order was submitted to us. Detailed instructions on how to proceed will be e-mailed to you once the order is submitted to us. Sorry, no C.O.D. or personal checks.

Sales Tax
We collect the sales tax for orders shipped to locations in New York state. The total sales tax is clearly shown when you are prompted to confirm the order.

Security
Any page at our site that asks you for credit card and PayPal info is highly secure. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for sensitive information. You can be confident that your personal and account information is secure when shopping with us. 2Checkout.com, Inc., the exclusive authorized retailer of our designs, employs the latest encryption technology when you are asked to provide personal information. We do not process or store credit card information on our servers.

Privacy
We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience. We will not resell or share your information with an outside entity unless that’s required in order to process your order. During the navigation of our site, you will be known about the necessity of sharing your information with a third party in order to complete your order. We may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.